Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. To ensure all our guests begin their treatment on time and receive the full spa service experience we request that you notify us if you will be unable to make your appointment.  We reserve the right to charge for appointments not canceled within this period.   We do our best to provide a confirmation text, email or both the business day before your scheduled appointment.  These notifications are a courtesy, and not receiving one does not excuse an absence by a client. If you are scheduling an appointment for the next day in which there is not a 24 hour gap in between making the appointment and the actual time of service you must call by the end of the day before scheduled time to cancel    To cancel or re-book your appointment we require 24 hours notice for any single service and 48 hours before any multiple or package services.  Full service charges will be applied if you fail to contact us or do not show up for your appointment.

20% gratuity/service fee will be added at check-in for packages of 3 or more services.

For services that are heavily discounted (anything that’s more than 25% off) we recommend tipping on the full price of the service.

For body scrub, body mud and/or steam we recommend you bring a bathing suit. We will provide a complimentary disposable bathing suit if you prefer. We also have simple bathing suits for purchase.